IMPORTANT REMINDER - WITHOUT PROOF OF VACINATIONS YOUR DOG WILL BE UNABLE TO STAY
About Us
Our Pricing
Boarding With Us
Boarding With Us
How our pricing works for our purpose built kennels!
Boarding With Us
Boarding With Us
Boarding With Us
How does it work? What do we do? What do you need?
Terms of Booking and Boarding
Please see below or Terms and Conditions of booking and boarding with us
Deposits
As of 1st January 2022 all customers are to pay a 50% Non Refundable, Non Transferable Deposit within 24 hours of making the booking, a link to the deposit payment is available in the confirmation email you receive from us, alternatively you can make payments via your online customer portal. Any bookings without deposits may be cancelled should we need the space for other customers and will have to be re booked subject to availability, if you have received a confirmation email, and no longer require the booking, you MUST inform us as soon as possible via email only, if you do not, your booking will be charged in full on the day you were due to arrive, cancellations are subject to the cancellation policy.
Cancellations
Cancellations are to only be made by email stating your booking reference. Cancellations made with less than 10 days notice remain payable in full. Upon cancellation deposits remain non refundable with no exceptions made, please ensure your travel insurance covers kennel fees should your holidays get cancelled. It is your responsibility to inform us of any cancellation via email, any bookings that are not cancelled will be charged in full on the day you were due to arrive.
Daily Rates
Our daily rate starts on the day of arrival, regardless of morning or evening drop off. If collecting in the morning then the collection day will not be charged, if collecting in the evening then the collection day will be charged at the standard daily rate. All days booked are chargeable regardless of early collection.
Christmas day, Boxing day and New Years Eve and New Years Day are charged at our standard rate plus 50% on these days.
XL Bully Policy
If your dog has been “typed” and now requires an Exemption Certificate, the following applies:
We will still be accepting select XL Bully dogs, due to our setup and our policies of not mixing dogs we can safely do so. However, the process of boarding with us will be slightly different.
Firstly, an initial Meet and Greet with the dogs and the owners will be required, as per government requirements the dog will need to be muzzled for this. At this stage we will make an initial assessment of the dog and its owner, looking out for behaviour issues, or anything that may cause concern.
Secondly, if we are satisfied with the meet and greet, we will invite the dog for a trial night, this will be to get an assessment of how the dog behaves in a kennel environment, the dog will be monitored both by the kennel staff during working hours and the kennel cameras out of hours so we can make the best assessment. This will be charged at the normal daily rate, plus the insurance surcharge.
Once we have successfully completed the trial night, we will then allow the dog to board with us for longer periods of time, no more that 12 months should pass between bookings, if 12 months have passed, we would need to start the process again.
If we are not satisfied with any of the above steps, we reserve the right to refuse boarding.
The Kennel prices will be the standard £28.00 Per day per dog plus an Insurance Surcharge of £4.00 Per Day, Your dogs will need to be Muzzled when arriving and leaving the premises
We will require the dogs Exemption certificate prior to boarding, if this is not available, the dog will be turned away.
Biting and Aggression
On the very rare occasion that we have a problem with a dog biting a member of our team we will review the incident individually, if it is deemed to be the result of aggression we will not be able to have your dog stay with us again for the safety and wellbeing of our staff
We do not mix dogs between family's so we are able to take in some dogs that do not necessarily socialize well with others, however, in some circumstances if a dog is too aggressive towards others, despite not being able to get to them, we may say they can not come back to us for the comfort of all our guests.